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  Visit RespectStore.com For All Your Inscape Publishing Needs

 
When you are a customer, do you feel appreciated?  Do you feel the business you are dealing with treats you with respect and courtesy, noting your unique needs?

If your customer interactions have you walking out of places either jumping for joy, or singing the blues, then you know first hand the value of excellent customer service.  How your employees treat your customers is the key to repeat business and good word of mouth advertising. 

Improve customer service through understanding communication styles

Focus on both external and internal customers

Learn to create and maintain relationships with customers

Increase customer satisfaction by focusing on needs and solutions

Develop customer service aptitude through skill-building

To find out more about how Respect Inc. would approach your customer service puzzle, contact the partners at

Respect Incorporated
Box 9
Hockessin, DE 19707
302-235-8624 (phone)
302-892-9096 (fax)
www.RespectInc.com
Respect Incorporated is a certified distributor of Inscape Products
visit: www.discvalueprofiles.com

Snapshots of successful puzzle-solving
Client Puzzle:
Large insurance company, dealing with hundreds of customer interactions per day, couldn't meet productivity goals and felt they weren't helping their policy holders as best they could.  Lots of change and stovepiping between functions was limiting collaborative communication.  
Respect Inc. Solution:
Customized training for customer service groups to better understand each other's functions so that cooperation was increased and production was streamlined.  Also designed a leadership process to increase management effectiveness and promote company-wide collaboration.
Client Puzzle:
Large chemical company wanted to reorganize their customer service group by installing group leaders, freeing the manager to use her expertise globally, and bringing experienced customer service reps from different locations together as a team.  
Respect Inc. Solution:
Respect coached the manager through the group leader selection process and helped her take on new responsibilities.  Provided development for group leaders in communications, values, goals and accountabilities.  Designed teambuilding for customer service reps to help them know each other better, improve cooperation and enhance already outstanding global service.
Client Puzzle:
Large chemical company wanted to implement a new multi-level reporting structure in its customer service group and develop new group leaders to run daily operations.  
Respect Inc. Solution:
Respect Inc. worked with a senior manager to custom design education that flowed the company's goal-setting/accountability process down to the new leaders.  Used company formats and S.M.A.R.T goals to help leaders be clear about their areas of responsibility and what they needed to accomplish during the year to support the "big picture."  

Training Options

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